Booking of Drinks, Lectures, and Guided Visits - here after referred to as 'events':

 

For current event costs and dates, please refer to our website.

 

Before booking onto events, please ensure you have read the event content, to ensure the event will meet your expectations. All event listings are in Euros and NL time. Upon receipt of your confirmation email, and subsequent payment your place(s) will be confirmed. It is the responsibility of the purchaser to notify Art & Culture Key if no confirmation has been received. Please note that if you chose to pay offline it is your responsibility to settle your fees before the start of an event. Failing to do so will result in you being blocked from the event. Booking for an event will only grant access to the person in whose name the booking was made. Every event link for online viewing can only be used by one person and not shared.

Important note: Art & Culture Key’s acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.

 

Invoicing and payment

Event fees must be paid in full before the event has started. Event fees are payable upon booking or on the first day commencing the start of the event. Invoices will be sent only when paying online. Payment must be made by credit/debit card (PayPal). Listings are in Euros and payment must be done to the equivalent of the amount as listed. If any amount properly due to Art & Culture Key under or in connection with these terms and conditions remains outstanding beyond the due date Art & Culture Key may claim interest and statutory compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998).

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Private tours will be billed via an invoice send to you by email from Mollie. Mollie complies with all required PCI standards. Mollie will never sell information to third-party vendors.

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Event attendance

Participants will receive joining instructions via email to the email address provided by participants via the website or as instructed by email. It is the responsibility of the individual completing the event(s) registration/booking to ensure joining instructions are received by the participant and understood. Instructions for the day of the event will be sent via email to the email address provided by the participant. If the joining instructions are not received, it is the responsibility of the individual who completed the event registration/booking to contact Art & Culture Key to arrange for them to be reissued. Failure to attend the event will result in the full cost being incurred.

Art & Culture Key is not liable for any failure to arrive on time, log in, or connect to the event. It is the responsibility of the attendee to attend from the start of the event, and take the necessary steps to guarantee access is possible. Art & Culture Key is not responsible for the attendees broadband connection or technical device settings, disruptions to public transport, weather conditions, or otherwise out of Art & Culture Key's control.

Please note the price of a private tour does not include entry into the museum or food and beverages bought. Please bring your Museum Card (Museumkaart), I amsterdam City Card, ICOM card, Rembrandt Association (Vereniging Rembrandt) pass, VriendenLoterij VIP-KAART or other free entry if you have one, or book your ticket in advance.

We are happy to book entry tickets for you, if you do not hold any of the above mentioned cards. However, Art & Culture Key cannot book entry to the museum if the request is made less than 7 days before the event. Please also note that a commission of 10% will be charged on tickets booked through us.

No access is granted if fees are not paid before the start of an event. Recordings of events are for sale within 12 hours after an event has taken place if so listed on the event page, and need to be paid for separately. Art & Culture Key will not grand access to recordings if the attendee missed all or part of an event due to reasons out of Art & Culture Key's control.

Art & Culture Key will send all correspondence primarily via email to the email address provided during registration. If alternative details are received after registration has been submitted, they will supersede the original details and all future correspondence will be sent to the new address. It is the responsibility of the participant to provide a valid email address.

It may be necessary, for reasons beyond the control of Art & Culture Key, to change the content and timing of the programme, the date, the venue or the provider. All participants will be notified if this happens.

Art & Culture Key hereby release, waive, and discharge its employees from all liability, claims, or actions for any injury, illness, death, or property damage arising out of participation in an event hosted by Art & Culture Key.

 

Cancellations and Amendments

All requests for cancellations and/or transfers must be received in writing before the start of the event. Failure to attend will be treated as late cancellation and no refund given. Changes will only become effective on the date of written confirmation being received. The appropriate cancellation charge will apply based on the number of days notice, as shown below.*excluding extenuating circumstances which will be charged at Art & Culture Key's discretion.​ Full refund, minus a €5 administration fee, applicable with a 29 calendar days notice 50% refund, minus a €5 administration fee, applicable with a 15-18 calendar days notice. No refund will be given with between 1-14 calendar days notices.

​​In the event of there being insufficient numbers (less than 10 participants) booked onto an event Art Historical London reserves the right to cancel or postpone the course.In the event of cancellation of an event by Art & Culture Key, we will endeavour to inform all participants a week before the event is due to take place, although please be aware that this is not always possible. All event fees paid will be reimbursed in full, or the payment will be transferred in full to another Art & Culture Key event. Art & Culture Key shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, etc.

 

Event Provisions

Travel to and from the venue is the responsibility of the participant. Technical set up regarding laptop, computer, Ipad, phone, broadband and wifi, are the responsibility of the participant. On the occasion of an event taking place at an entrance fee paying venue, the participant is fully responsible for paying this fee, on top of paying for the cost of the event as organised by Art & Culture Key.

Art & Culture Key and its affiliated entities and its employees, shareholders, officers, directors, successors, agents, and assigns, neither own nor operate any person or entity which is to, or does, provide goods or services for our events. Art & Culture Key acts only as an agent for the various independent suppliers that provide hotel accommodations, transportation, sightseeing, activities, or other services connected with an event. Such services are subject to the terms and conditions of those suppliers. Art & Culture Key and their respective employees, agents, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may be caused by the negligence, defect, default of any company or person in performing these services.

 

Extenuating Circumstances

If you are unable to attend any of the events due to extenuating circumstances you must inform Art & Culture Key in writing.

 

Force Majeure

Art & Culture Key shall not be liable to refund of fees or for any other penalty should events be cancelled due to war, fire, strike lock-out, industrial action, tempest, disease, accident, civil disturbance or any other cause whatsoever beyond their control.​​

 

Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. When you send Art & Culture Key a message through the contact form, when participants purchase a product or event, or when one subscribes to our newsletter name and email address will be stored. Information is collected to efficiently provide and operate Art & Culture Key. Name and email address will be used to confirm payment, participation and additional information concerning the product or event purchased by participant from Art & Culture Key. Your information will also be used in case of Art & Culture Key learning about a Covid infection or other health hazards among our attendees, in which case all other attendees will be notified using your provided details. Name and email address will also be used by Art & Culture Key to send out our Newsletter, which contains information regarding upcoming products and events by Art & Culture Key. None of your information is shared with third parties. Your information is stored by Wix. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. If you don’t want us to process your data anymore, please contact us at admin@culturekey.nl If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at admin@culturekey.nl

 

These terms and conditions, together with the current Art & Culture Key website prices, event details and Art & Culture Key contact details, set out the whole of our agreement relating to the supply of the event and associated materials and services to you by Art & Culture Key. These terms and conditions cannot be varied except in writing signed by the Director of Art & Culture Key. In particular, no terms and conditions incorporated within your purchase order and nothing said by any person on behalf of Art & Culture Key should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by Art & Culture Key. Art & Culture Key shall have no liability for any such representation being untrue or misleading.​ Art & Culture Key reserves the right to modify our Terms and Conditions at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.